Crisis management and communication

Crisis Management and Communication This information provided by the professor. Topic/ Essay Questions: “Credibility of governments and or institutions are influenced (positively or negatively) based on their operational responses and actions as well as their time-management and efficiency in operations, during a crisis situation, communication effectiveness matters.” A. What are the steps that need to be followed, in order to successfully apply operational formats and have communicational effectiveness in order to consider a crisis successfully managed? B. Can we forecast a crisis? Under which condition? C. Critically assess, analyze and evaluate all processes relating with crisis management and communicational effectiveness. D. Examine and add theoretical assumptions in a recent or ongoing case. Course Description: This course focuses on the issues relevant to planning, development and execution of crisis communications programs for Businesses, and organizations including public relations techniques for communication with stakeholders during a crisis. Course Learning Outcome: 1. Understand the impact of crises on the community, the organization, & its stakeholders. 2. Demonstrate methods of diagnosing & resolving crisis situations. 3. Create PR communications for segmented publics. 4. Understand personal responses to crisis as influenced by knowledge, skills, abilities, and biases. 5. Develop skills to resolve, minimize damage, or avoid chaos before, during and after a crisis. 6. Understand the nature of organizational crises: origins, red flags, & preventative steps. 7. Learn to forecast a crisis, isolate and manage its symptomatic precursors, and prioritize responses. Preferred Outline: – Introduction – Answering question A – Answering question B – Answering question C – Apply questions (A, C) to a recent or ongoing crisis – Lessons Learned – Recommendations – Conclusion IMPORTANT NOTE: Pleas exclude all natural crises, or any events/crisis that occurred before June 2015 Exclude (Refugee in Europe/ Japan Earthquake / North Korea / Petrol Prices) Please see below for further information: The exam paper Essay that you will analyze Considering the Class of Crisis Management and Communication to this point, you are to prepare a “complete paper” providing an answer through argumentation and statements, analysis and for those that wish a for the extra mark a comparative approach on an ONGOING current crisis happening, or developing. You are to use recent extra materials from your research on the ongoing crisis event. You are to consider conceptualizing analyzing and provide the reader with the lessons learned and the recommendations. You are to concretely reference all research that you have conducted to this point showing that you have: Conducted positive led research You understand the course learning outcomes. A crisis constitutes any crisis reflecting the program learning outcomes, whether this is war, or conflict resolution, national or international national disaster, international organizations cooperation or bilateral collaboration. General questions you must remember (while keeping it simple and to the point): Why, when, where, how, with what, tools. Aims, objectives, reasoning, argumentation, lessons learned and recommendations are parts of your questions and answers to your Essay. Provide at all times evidence through proper referencing and/or quotes. Once you have completed the valued paper, please go for the extra value and add lessons learned and proposals, show the reader that you have accomplished adding value and have completed the course learning outcome. There are 2 core elements that you have to answer. a. on Crisis Management and on Communication relevance to the field of crisis and security. You are requested to complete structured paper. The following elements should be included: a. It should include clear structure b. Statements and arguments c. Methodology and research orientation (quantitative basically research) that you will use -refer-solely, use your methodological skills inside the paper d. Main description and analysis e. First outcomes of each section from analysis f. Clear chapters if you need to create chapters. g. Clear English Grammar and Syntax. Small sentences h. Properly cited(referenced sentences) i. Clarity in your argument, make sure that the paper is easily readable j. Your subject should be very specific not general and should be current subject. Not past or historical. k. References should be in the Chicago style of references l. A clear proposal chapter. With descent proposals that come forth after the analysis m. Clear conclusion with the overview of the reasoning, statement and lessons learned. n. Way forward this time? (open door policy) Chicago style use as both references and citations (quotes). References: 1- Chicago style use as both references and citations. Cite your work inside the document. 2- Update references 07/2015 & 2016. 3- Use 6 Academic journals, 4 official Website and 5 Books. 4- Use footnotes. Make sure the work is yours at all times. The more information and reference you add to the paper the more value you add. Your capacity in analysis. The paper should not be descriptive solely. It is also not a historical paper. Therefore refrain from making a mistake to discuss about the past. Just analyze the past use the lessons learned and recommendations to provide efficacy in the subject matter and analysis procedures.

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