Conflict Management

Project Description For this project, you will create a 10-15 minute multimedia presentation or a 10-12 page essay outlining the origination, escalation, and resolution of a personal or professional conflict that you have experienced. Project Instructions This project will assess your understanding and management of conflict through a presentation or paper outlining a personal or professional conflict you were involved in or helped to mediate. The conflict you select should have three distinct stages: 1. Initial Conflict (What started the issue and what initial steps were taken to resolve it?) 2. Escalation (Why did the initial conflict balloon into something bigger?) 3. Resolution (How was the conflict eventually resolved and what were the results?) The project cab be submitted in one or two forms: 1. 2. A multimedia presentation a. The presentation should last between 10-15 minutes and include detailed presentation notes with the slides b. The presentation should be supported by 3-5 references, presented on a single slide in APA format A 10-12 page essay a. The essay should be double-spaced with 1 inch margins and should be written in Times New Roman 12 point font b. The essay should be formatted in APA format with 3-5 references CONTENT GUIDELINES FOR SUBMISSION Presentations and papers should be structured around and contain the following topics: 1. Outline of the Conflict: Identify the issue that began the conflict, the players and their roles within the conflict, the severity of the conflict, and your personal role in the conflict at the initial stage. 2. Identification of the Conflict: Identify the type of conflict (value, structural, data, relationship, or interest) and support the identification with evidence from the conflict. 3. Initial Management of the Conflict: Discuss the initial steps used to manage the conflict and the form of management taken (accommodation, avoidance, competition, compromise, collaboration, or a combination of these). 4. Escalation: Identify why the initial method of conflict management failed and why the conflict escalated. Be sure to examine closely the roles that emotion, intimacy, and relationships played at this stage. 5. Outcomes: Assess the potential outcomes of the conflict after it escalated. Describe a possible outcome for each of the three scenarios: win-win, win-lose, and lose-lose. 6. Mediation: Discuss the necessity of having a mediator, assess what kind of mediator could have been used in this conflict, and describe the possible benefits and drawbacks of mediation for this case. 7. Resolution: Describe how the conflict was resolved and whether the resolution was effective. Map out the actual or potential results of the resolution on a timeline. PROJECT SUBMISSION A title page is not required for project submissions. Because evaluators do not see student names when reviewing student work, it is important that students not include any personal identifiers in their project submissions. PROJECT RUBIC OUTLINE 12% The outline of the conflict is detailed and clearly identifies the issue, players, roles, and conflict severity IDENTIFICATION 12% The type of conflict (value, structural, data, relationship, or interest) is identified correctly with strong support MANAGEMENT 12% The steps and forms (accommodation, avoidance, competition, compromise, collaboration, or a combination) for the initial management of the conflict are logically and insightfully identified ESCALATION 12% The presentation or essay clearly discusses why the initial strategies failed and insightfully examines the role of emotion, intimacy, and relationships in the escalation OUTCOMES 12% The outcomes presented are realistic and insightfully address each of the 3 possible scenarios: win-win, win-lose, and lose-lose MEDIATION 12% The discussion astutely covers the pros and cons of using a mediator RESOLUTION 12% The presentation or outline clearly outlines the resolution and deftly plots the results on a timeline RUBIC AND WRITING STANDARDS 16% There are no detectable writing convention errors Either the source citations follow APA formatting guidelines with no detectable errors, or no source citation was required for this submission